FAQs
What is the difference between 13, 1800 and 1300 Phonewords?
The main differences between 13, 1800 and 1300 numbers relate directly to the cost to the caller, the cost to the business and the overall length of the phoneword.
13 prefix:
13 prefix allows your customers to call from a fixed line anywhere in Australia for the cost of a local call.
13 prefix generally comprise of words up to 6 letters long however will allow up to 4 additional numbers.
1300 phonewords:
1300 prefix allows your customers to call from a fixed line anywhere in Australia for the cost of a local call. Hence, they are often referred to as “toll free” numbers.
1300 prefix generally comprise of words up to 10 letters long however will allow up to 4 additional numbers.
1800 prefix:
1800 prefix allows your customers to call from a fixed line anywhere in Australia free of charge. Hence, they are often referred to as “free call” numbers.
1800 prefix generally comprise of words up to 10 letters long however will allow up to 4 additional numbers.
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13 prefix
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1300 prefix
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1800 prefix
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Cost to caller
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Local call rate
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Local call rate
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Free of charge
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Standard length of word (letters)
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6
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10
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10
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Extra letters
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4
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4
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4
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Can I choose my coverage areas?
Yes.
Phonewords can work either nationally or regionally based on your location and target market.
National Coverage: Phonewords can work from anywhere in Australia. By determining the location of your caller, we will forward the call to a telephone answering point in your business that is closest to the caller’s location, regardless of whether they are calling from a landline or mobile.
Regional Coverage: For the smaller business, we can enable your phonewords to only operate in the geographical regions that your business operates in. This lets you rest assured that every time the phone rings, it is a relevant lead.
