FAQs

What is the breakdown of costs to my business and my customer?

For the customer:  
The chart below gives a rough overview of the costs to your customer to use a 13, 1300 or 1800 number.  Please note:  these prices are a guide only as exact charges may vary between different telephone providers.   

	13 prefix	1300 prefix	1800 prefix
Cost to caller calling from:
Landline	Local call rate	Local call rate	Free of charge
Mobile *	Standard mobile rates apply	Standard mobile rates apply	Standard mobile rates apply

*The fees for mobiles vary between providers, but a typical fee (at July 2014) is approximately 20 cents per minute.

 

For the business owner:  

The business owner is responsible for paying for both the lease of the phoneword and a call fee. 

Call fee:

	13 prefix	1300 prefix	1800 prefix
Cost to business owner:
Calling from a landline	Free for first 15 mins then pay per minute – based on call duration	Free for first 15 mins then pay per minute – based on call duration	Pay per minute – based on call duration
Calling from a mobile *	Free for first 15 mins then pay per minute – based on call duration	Free for first 15 mins then pay per minute – based on call duration	Pay per minute – based on call duration

 

lease fee:

The cost to lease a phoneword will vary according to the number, the geographical area (i.e national or regional service), your service provider and the duration of the lease. 
Costs can range from $100 (regional) to $3,000 (national) per month.

Do I need a new telephone line for a phoneword?

No. A phoneword can be used on your existing landline, mobile, fax or answering machine. 

A phoneword can also be forwarded to an international phone number.