What is overdialing

Mr Phonewords is a leading provider of 1300, 1800 and 13 phonewords for Australian businesses.

FAQs

If I have an office or call centre based outside Australia, can calls from my Australian clients be directed to these call centres and offices?

Absolutely! Phonewords allows for requests just like these.

Contact one of our specialists for more information and a pricing schedule.

What is the breakdown of costs to my business and my customer?

For the customer:
The chart below gives a rough overview of the costs to your customer to use a 13, 1300 or 1800 number. Please note: these prices are a guide only as exact charges may vary between different telephone providers.

	13 prefix	1300 prefix	1800 prefix
Cost to caller calling from:
Landline	Local call rate	Local call rate	Free of charge
Mobile *	Standard mobile rates apply	Standard mobile rates apply	Standard mobile rates apply

*The fees for mobiles vary between providers, but a typical fee (at July 2014) is approximately 20 cents per minute.

For the business owner:

The business owner is responsible for paying for both the lease of the phoneword and a call fee.

Call fee:

	13 prefix	1300 prefix	1800 prefix
Cost to business owner:
Calling from a landline	Free for first 15 mins then pay per minute – based on call duration	Free for first 15 mins then pay per minute – based on call duration	Pay per minute – based on call duration
Calling from a mobile *	Free for first 15 mins then pay per minute – based on call duration	Free for first 15 mins then pay per minute – based on call duration	Pay per minute – based on call duration

lease fee:

The cost to lease a phoneword will vary according to the number, the geographical area (i.e national or regional service), your service provider and the duration of the lease.
Costs can range from $100 (regional) to $3,000 (national) per month.

Overdialling occurs when a person dials a phoneword that is longer than the standard length of a 1300, 13 or 1800 phone number.

Here’s an example:

Most 1300 numbers have a 10-digit primary number. If you dial 1300 MR PHONEWORDS you are actually dialling a 12-digit number (1300 677 466 396 737). Phonewords allow for this by giving a business an extra 2 to 4 numbers. The extra numbers are effectively “ignored” by the phone carrier who reads only the first 6-10 digits pressed hence bringing the phone number back in line with the standard phone number length.

Here is a quick overview of overdialling allowances on phonewords:

	13 prefix	1300 prefix	1800 prefix
Standard length of word (letters)	6	10	10
Extra letters allowed (overdialling)	4	4	4