Can I receive International calls to my Phoneword from outside of Australia?

Mr Phonewords is a leading provider of 1300, 1800 and 13 phonewords for Australian businesses.

FAQs

What is overdialing

Overdialling occurs when a person dials a phoneword that is longer than the standard length of a 1300, 13 or 1800 phone number.

Here’s an example:

Most 1300 numbers have a 10-digit primary number. If you dial 1300 MR PHONEWORDS you are actually dialling a 12-digit number (1300 677 466 396 737). Phonewords allow for this by giving a business an extra 2 to 4 numbers. The extra numbers are effectively “ignored” by the phone carrier who reads only the first 6-10 digits pressed hence bringing the phone number back in line with the standard phone number length.

Here is a quick overview of overdialling allowances on phonewords:

	13 prefix	1300 prefix	1800 prefix
Standard length of word (letters)	6	10	10
Extra letters allowed (overdialling)	4	4	4

Can I choose my coverage areas?

Yes.

Phonewords can work either nationally or regionally based on your location and target market.

National Coverage: Phonewords can work from anywhere in Australia. By determining the location of your caller, we will forward the call to a telephone answering point in your business that is closest to the caller’s location, regardless of whether they are calling from a landline or mobile.

Regional Coverage: For the smaller business, we can enable your phonewords to only operate in the geographical regions that your business operates in. This lets you rest assured that every time the phone rings, it is a relevant lead.

Yes.

In this instance, the caller is responsible for paying the international part of the call to Australia, and you are responsible for paying for the national part of the call - so it is very cost effective for Australian businesses.