FAQs
What is the breakdown of costs to my business and my customer?
For the customer:
The chart below gives a rough overview of the costs to your customer to use a 13, 1300 or 1800 number. Please note: these prices are a guide only as exact charges may vary between different telephone providers.
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13 prefix
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1300 prefix
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1800 prefix
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Cost to caller calling from:
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Landline
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Local call rate
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Local call rate
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Free of charge
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Mobile *
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Standard mobile rates apply
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Standard mobile rates apply
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Standard mobile rates apply
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*The fees for mobiles vary between providers, but a typical fee (at July 2014) is approximately 20 cents per minute.
For the business owner:
The business owner is responsible for paying for both the lease of the phoneword and a call fee.
Call fee:
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13 prefix
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1300 prefix
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1800 prefix
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Cost to business owner:
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Calling from a landline
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Free for first 15 mins then pay per minute – based on call duration
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Free for first 15 mins then pay per minute – based on call duration
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Pay per minute – based on call duration
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Calling from a mobile *
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Free for first 15 mins then pay per minute – based on call duration
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Free for first 15 mins then pay per minute – based on call duration
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Pay per minute – based on call duration
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lease fee:
The cost to lease a phoneword will vary according to the number, the geographical area (i.e national or regional service), your service provider and the duration of the lease.
Costs can range from $100 (regional) to $3,000 (national) per month.
How much does a phoneword cost to lease?
Your investment in a phoneword can vary according to the value of the number, the geographical area the lease covers, the service provider you nominate and the duration of the lease. Your investment is invoiced on a monthly basis generally by direct debit. Your investment can range from $100 (regional) to $3000 (National) per month.
