FAQs
What is the breakdown of costs to my business and my customer?
For the customer:
The chart below gives a rough overview of the costs to your customer to use a 13, 1300 or 1800 number. Please note: these prices are a guide only as exact charges may vary between different telephone providers.
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13 prefix
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1300 prefix
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1800 prefix
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Cost to caller calling from:
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Landline
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Local call rate
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Local call rate
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Free of charge
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Mobile *
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Standard mobile rates apply
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Standard mobile rates apply
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Standard mobile rates apply
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*The fees for mobiles vary between providers, but a typical fee (at July 2014) is approximately 20 cents per minute.
For the business owner:
The business owner is responsible for paying for both the lease of the phoneword and a call fee.
Call fee:
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13 prefix
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1300 prefix
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1800 prefix
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Cost to business owner:
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Calling from a landline
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Free for first 15 mins then pay per minute – based on call duration
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Free for first 15 mins then pay per minute – based on call duration
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Pay per minute – based on call duration
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Calling from a mobile *
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Free for first 15 mins then pay per minute – based on call duration
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Free for first 15 mins then pay per minute – based on call duration
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Pay per minute – based on call duration
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lease fee:
The cost to lease a phoneword will vary according to the number, the geographical area (i.e national or regional service), your service provider and the duration of the lease.
Costs can range from $100 (regional) to $3,000 (national) per month.
What is the difference between 13, 1800 and 1300 Phonewords?
The main differences between 13, 1800 and 1300 numbers relate directly to the cost to the caller, the cost to the business and the overall length of the phoneword.
13 prefix:
13 prefix allows your customers to call from a fixed line anywhere in Australia for the cost of a local call.
13 prefix generally comprise of words up to 6 letters long however will allow up to 4 additional numbers.
1300 phonewords:
1300 prefix allows your customers to call from a fixed line anywhere in Australia for the cost of a local call. Hence, they are often referred to as “toll free” numbers.
1300 prefix generally comprise of words up to 10 letters long however will allow up to 4 additional numbers.
1800 prefix:
1800 prefix allows your customers to call from a fixed line anywhere in Australia free of charge. Hence, they are often referred to as “free call” numbers.
1800 prefix generally comprise of words up to 10 letters long however will allow up to 4 additional numbers.
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13 prefix
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1300 prefix
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1800 prefix
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Cost to caller
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Local call rate
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Local call rate
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Free of charge
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Standard length of word (letters)
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6
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10
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10
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Extra letters
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4
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4
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4
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