FAQs

Can I choose my coverage areas?

Yes. 

Phonewords can work either nationally or regionally based on your location and target market.

National Coverage:  Phonewords can work from anywhere in Australia. By determining the location of your caller, we will forward the call to a telephone answering point in your business that is closest to the caller’s location, regardless of whether they are calling from a landline or mobile.  

Regional Coverage: For the smaller business, we can enable your phonewords to only operate in the geographical regions that your business operates in. This lets you rest assured that every time the phone rings, it is a relevant lead.

Do I need a new telephone line for a phoneword?

No. A phoneword can be used on your existing landline, mobile, fax or answering machine. 

A phoneword can also be forwarded to an international phone number.